Shipping policy
NOTE: Due to our large inventory and multiple warehouse locations, orders may arrive in separate packages. No additional shipping charges will apply.
Shipping Time
- Please allow 2–4 weeks to receive your items.
- Shipping may take slightly longer for countries outside the US (including US states outside the mainland).
- For some European countries, delivery may take up to 26 days.
- If it has been 30+ days and you have not received your order, please contact us.
Order Processing
- Payments are processed within 24 hours of placing your order.
- Orders are fulfilled and shipped within 2–3 business days.
- Please allow 2–3 business days processing time.
- High-demand items may take 2–3 weeks to ship due to production or restocking, depending on your location.
Order Confirmation & Tracking
- An order confirmation email will be sent when you place your order.
- A second email will be sent once your order has been dispatched. (Check your spam folder if you don’t see it)
- Tracking numbers will be sent to your email as soon as they are available from our carriers.
- Occasionally, shipping may take longer than expected due to holidays or unforeseen circumstances. We appreciate your patience.
Order Changes & Cancellations
- Orders can be canceled or modified within 24 hours of placing the order.
- After 24 hours, we are unable to cancel or change your order.
Questions?
📧 Email us anytime at: support@hedori.com