Refund policy

Return & Refund Policy

At Hedori, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be in the same condition you received it - unused, unworn, and undamaged.

  • Include all original tags, accessories, and packaging.

  • Be accompanied by a receipt or proof of purchase.

To start a return, please contact our support team at support@hedori.com.
Our team will guide you through the return process and provide the correct return address and instructions.

⚠️ Please note: Items returned without prior authorization will not be accepted.

Damages & Issues

We take product quality seriously. Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. Our team will evaluate the issue promptly and make it right.

Exceptions & Non-Returnable Items

Certain products cannot be returned, including:

  • Custom or personalized items

  • Perishable goods (e.g., food, flowers, or plants)

  • Personal care and hygiene products (e.g., beauty or wellness items)

  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns for sale items or gift cards.

If you’re unsure whether your item qualifies, please reach out to support@hedori.com for clarification.

Exchanges

The fastest way to receive your desired item is to complete a return and place a new order once your return has been approved.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason, without providing justification.
Items must meet the same eligibility criteria mentioned above.

Refunds

Once your return is received and inspected, we’ll notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund approval, please contact us at support@hedori.com.